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These Terms & Conditions set out how your account on 88qq works, what you can expect from us, and what we ask of you. Access to the platform and its features depends on your local law and eligible regions — read these terms before you open or continue using your account.
By accessing 88qq and using any part of the platform — whether that is the games lobby, your account wallet, or the payment section — you confirm that you have read and understood these Terms & Conditions. These terms govern the relationship between you and 88qq for all platform activity within supported regions. Where you make deposits or withdrawals using bKash or Upay, the transaction is also subject to the terms of those payment providers. We process transactions through the payment methods available in your account area; the limits, verification steps and processing flow shown there are the authoritative reference. We do not override the rules of bKash or Upay — their own service terms apply alongside ours for any wallet-based activity. These terms may change. When they do, we update the version shown on this page. Continued use of your account after an update means you accept the revised terms. If you disagree with a change, the right step is to stop using your account and contact support to close it. We do not apply retrospective changes to completed transactions. Eligibility to use the platform depends on your local law and the regions where 88qq operates.
These terms apply specifically to your 88qq account and the services directly operated by us. Understanding what falls inside and outside the scope of this policy helps you know where to direct questions and what rules govern each part of your experience.
Your login, profile settings, session activity and any account-level actions you take on 88qq are fully covered by these terms. Changes to account details, wallet records and verification steps are all governed here.
Deposits and withdrawals processed through your 88qq account wallet fall within this policy's scope. This includes activity through bKash and Upay. The limits and fields shown in your account are the operative reference — not estimates in marketing copy.
Games, promotional notices and account communications published directly on 88qq are covered. Game content is supplied by studios available in our lobby; their individual mechanics are governed by the studio. We do not set RTP values — those are shown only where the provider exposes them.
Links to external sites, payment provider portals or studio support pages are outside the scope of these terms. Clicking through to bKash or Upay routes you to their own service agreements. We are not responsible for content or policies on third-party destinations.
These Terms & Conditions are not one-directional. You have specific practical steps available when you need to review your account activity, correct information, or raise a concern. Each route is accessible directly from your signed-in account area or through our published support channels. To review your transaction records, open the wallet section of your account. Every deposit and withdrawal processed through bKash or Upay is listed there with date and status. If a record looks wrong, use the dispute route described in the support section of these terms rather than contacting the payment provider first — we coordinate from our side. Corrections to personal account details are made in the account settings screen; follow the verification steps shown there, as some changes require identity confirmation. Any question about how these terms apply to your specific situation can be raised through the support channels listed below.
Signed-in account wallet shows every transaction we have processed. Filter by date to locate a specific deposit or withdrawal.
Account settings let you update contact and verification information. Follow the on-screen steps — some changes require confirmation before they take effect.
If a term is unclear or you believe it has been applied incorrectly to your account, raise it through live chat or email. Describe the account action and the term you are asking about.
If you choose not to accept a terms update, contact support to request account closure. Pending transactions are settled before closure is finalised.
Questions about these Terms & Conditions should go through the support routes published on the site. We do not operate undisclosed contact channels — use only the paths listed here to ensure your query is logged and responded to correctly.
The live chat icon is available from your signed-in account area. Use it to ask about specific clauses, account actions or transaction scope covered by these terms.
Send detailed terms queries by email using the address shown in the Help section of your account. Include your account reference and the specific clause you are asking about.
The Help section in your account lists published policy documents and common terms questions. Check there first — many scope and eligibility questions are answered without needing to contact the team directly.
These Terms & Conditions reflect how we actually operate your account — not aspirational language. The specifics below describe the practices that apply to your data, your session and your wallet activity on this platform.
We hold the account and transaction data needed to operate your wallet and verify your identity as required. We do not sell personal data to third parties. Data retention follows the period set out in the Privacy Policy linked in your account.
We use session cookies to keep you signed in and to protect your account from unauthorised access. Functional cookies are necessary for the platform to operate. You can review cookie settings from the footer of any page.
Every bKash and Upay transaction processed through your wallet is recorded and visible in your account history. If you spot a discrepancy, the dispute route in the support section of these terms is the correct first step.
When we revise these terms, the updated version is published on this page with the revision date shown at the top. We do not apply changes retrospectively to transactions already completed under the previous version.
These questions cover the things most likely to come up when you read through the Terms & Conditions for the first time or after an update. If your question is not answered here, the support routes above are the right place to take it.
Yes — transactions processed through your account wallet, including bKash and Upay, fall within the scope of these terms. Those payment providers also apply their own service terms. Both sets of terms apply to wallet-based activity; ours govern the account side, theirs govern the wallet side.
If you do not accept a revised version of these terms, the right step is to stop using your account and contact support to request closure. Transactions already completed under the previous version are not affected. We settle any pending wallet activity before closure is finalised.
The current version is always published on this page. A revision date at the top of the document shows when it was last updated. We do not distribute terms by email as the authoritative version — this page is the reference.
Yes. Go to account settings while signed in and follow the fields shown there. Some changes — particularly to identity or payment details — require a verification step before they take effect. If the settings screen does not allow a particular correction, contact support with your account reference.
Availability of 88qq and its features depends on your local law and the eligible regions where the platform operates. These terms do not override local legal requirements. If access is restricted in your region, those restrictions apply regardless of what is written here.
Raise it through live chat or email support — both routes are listed in the support section above. Describe the account action and the specific clause you believe was applied incorrectly. Include your account reference so the team can pull up the relevant transaction or activity record.